1. Introduction

Ember Digital Limited ("Ember Digital", "we", "our", or "us") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and disclose personal information in accordance with:

• The Privacy Act 2020 (New Zealand)
• The Privacy Act 1988 (Australia) and the Australian Privacy Principles (APPs)

This policy applies to all users of our website, landing pages, and services.

2. What Personal Information We Collect

We may collect personal information including:

• Name
• Email address
• Phone number
• Business name
• Dealership or company details
• Location information
• Enquiry details or messages
• Marketing preferences

We may also collect technical information such as:

• IP address
• Browser type
• Device information
• Website usage data
• Cookies and tracking data

3. How We Collect Information

We collect information when you:

• Submit a form on our website or landing pages
• Register for a consultation or service
• Interact with our ads (e.g., Meta lead forms)
• Contact us via email, phone, or social media
• Use our website or digital services

We may also receive information from:

• Advertising platforms (e.g., Meta)
• CRM and automation tools
• Our business clients (e.g., dealerships) when managing campaigns on their behalf

4. How We Use Your Information

We use personal information to:

• Respond to enquiries
• Provide marketing and advertising services
• Manage leads and campaign performance
• Contact you about our services
• Improve our website and marketing
• Send relevant communications (where consent has been provided)
• Meet legal and regulatory obligations

5. Marketing Communications

By submitting your details, you consent to being contacted by Ember Digital and/or our clients regarding relevant products or services.

You can unsubscribe or opt out at any time by:

• Clicking the unsubscribe link, or
• Contacting us directly.

We comply with:

• NZ Unsolicited Electronic Messages Act 2007
• Australian Spam Act 2003

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Analyse website performance
• Track advertising effectiveness
• Improve user experience
• Enable retargeting and conversion tracking

This may include:

• Meta Pixel / Conversion API
• Google Analytics
• CRM tracking tools

You can control cookies through your browser settings.

7. Disclosure of Personal Information

We may share personal information with trusted service providers, including:

• CRM platforms (e.g., GoHighLevel)
• Email and SMS providers
• Advertising platforms (Meta, Google)
• Website and hosting providers
• Analytics providers

Where we act on behalf of a client (e.g., a dealership), lead information may be provided directly to that client.

We do not sell personal information.

8. Overseas Data Transfers

Your personal information may be stored or processed outside New Zealand or Australia, including in:

• United States
• Australia
• Other countries where our service providers operate

We take reasonable steps to ensure overseas providers comply with privacy obligations consistent with NZ and Australian law.

9. Data Security

We take reasonable steps to protect personal information from:

• Loss
• Misuse
• Unauthorised access
• Disclosure or alteration

However, no internet transmission is completely secure.

10. Access and Correction

You may request access to or correction of your personal information by contacting us. We will respond within a reasonable timeframe, in accordance with applicable privacy laws.

11. Data Retention

We retain personal information only as long as necessary for business, legal, or operational purposes.

12. Complaints

If you have a privacy concern, please contact us first.

If unresolved, you may contact:

13. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

1. Acceptance of Terms

By accessing this website or engaging our services, you agree to these Terms of Use. If you do not agree, please do not use our website or services.

2. Services

Ember Digital provides digital marketing services including:

• Paid advertising management
• Video scripting and editing
• Landing page development
• CRM setup and automation
• Lead generation and performance tracking

Specific service terms are outlined in client agreements.

3. No Guarantees

While we aim to deliver strong results, we do not guarantee:

• Specific lead volume
• Sales outcomes
• Advertising performance

Results depend on factors outside our control.

4. Intellectual Property

All website content, branding, and materials remain the property of Ember Digital unless otherwise agreed in writing. Clients retain ownership of their business data and customer leads.

5. Third-Party Platforms

Our services rely on third-party platforms including:

• Meta
• Google
• CRM providers
• Hosting providers

We are not responsible for outages, policy changes, or platform restrictions.

6. Limitation of Liability

To the maximum extent permitted by law, Ember Digital is not liable for:

• Indirect or consequential losses
• Loss of revenue or profits
• Platform account restrictions or suspensions

Our total liability is limited to fees paid for the relevant service period.

7. Website Use

You agree not to:

• Use the website unlawfully
• Attempt to access restricted systems
• Interfere with website functionality

8. Governing Law

These Terms are governed by the laws of New Zealand, unless otherwise agreed in writing.